Managing Official Information Act Requests

Following the release of the Ombudsman’s report1 into practices adopted by central government agencies for the purpose of compliance with the Official Information Act 1982 (the Act), Corrections has applied additional data collection practices for all pieces of correspondence received into National Office from 1 July 2016, which has strengthened our ability to monitor compliance with the Act, including where information requested has been declined for release. In addition to providing increased levels of performance reporting against compliance activities to the Chief Ombudsman, the information will also be used internally to support continued process improvement within the team and across the wider business.  This information will be regularly updated and reported here on a quarterly basis.

To help meet these requirements, Corrections has already added additional resources to manage the increasing volume of correspondence, with five additional permanent staff.  We have also lifted our performance this year to a response rate of 95% within the legislated timeframe, which indicates the importance Corrections places on timely responses.

View information published by SSC and Office of the Ombudsman

Volume of requests

Financial Year

2016/17

YTD2

2015/16

2014/15

2013/14

2012/13

2011/12

Official Information Act requests received and responded to

2,652

2,457

2,006

1,598

1,296

1,277

Official Information Act timeliness and release of requests3

Financial Year

2016/17

YTD2

Quarter
Three

2016/17

Quarter Two

2016/17

Quarter One

2016/17

2015/16

% of responses responded to within the statutory timeframe

95%

96%

95%

94%

91%

% of responses where an extension was deemed necessary

3%

1%

6%

4%

-

% of OIA responses where the information was released in full

81%

87%

79%

76%

-

% of information requests fully transferred in accordance with Section 14 of OIA

1%

1%

1%

1%

-

% of information requests partially released

8%

4%

8%

10%

-

% of OIA requests where the information requested was declined under section 6, 9 or 18 of the OIA10%8%12%13%-
Average number of working days to respond to an OIA8.295.659.509.72-

1Not a game of hide and seek
2YTD to 31 March 2017
3Correspondence records are retrospectively updated which results in updated performance information each quarter.