Service Performance: Output Class 10- Service Purchase and Monitoring
This output class involves the development, management and monitoring of agreements for the provision of services entered into with external providers. Also included in this output class is the provision of custodial assurance, inspectorate and national systems services.
OUTPUT CLASS STATEMENT: PURCHASE AND MONITORING
For the Year Ended 30 June 2006
|
30/06/05 |
|
30/06/06 |
Main |
Supp. |
|
|
REVENUE |
|
|
|
|
1,529 |
Crown |
1,589 |
1,476 |
1,629 |
|
0 |
Other |
0 |
0 |
0 |
|
1,529 |
Total Revenue |
1,589 |
1,476 |
1,629 |
|
1,529 |
Total Expenses |
1,589 |
1,476 |
1,629 |
|
80 |
Net Surplus |
(37) |
0 |
0 |
*These figures also include the following adjustment under Section 26A of the Public Finance Act 1989:
|
Supp. |
Section 26A |
Final |
|
|---|---|---|---|
|
|
1,589 |
40 |
1,629 |
OUTPUT 10.1 Purchase and Monitoring of Service Delivery
This output involves the development, management and monitoring of:
- Internal Purchase Agreements with the Department's five internal providers of corrections services (Public Prisons Service, Community Probation Service, Psychological Service, Intervention Services and Corrections Inmate Employment).
- Services purchased from external providers, in particular with NZPARS.
- Interagency agreements with other government agencies, in particular, the agreements with Child, Youth and Family and the Ministry of Justice, and memoranda of understanding with the New Zealand Police, Ministry of Social Development, ACC, Ministry of Health, Inland Revenue Department, Department of Building and Housing, New Zealand Parole Board, Housing New Zealand Corporation and Career Services. Service delivery is monitored in terms of quantity and quality, and remedial action is taken if service delivery is unsatisfactory.
|
2004/05 |
Performance Standard 2005/06 |
|||
|
Performance Measure |
Actual |
Actual |
Forecast |
Variance |
|
INTERAGENCY AGREEMENTS |
|
|
|
|
|
Quantity |
|
|
|
|
|
The number of interagency agreements managed by Corporate Management: |
13 |
13 |
12 |
1 |
|
Quality |
|
|
|
|
|
The percentage of interagency agreements managed in accordance with the review and reporting provisions to be no less than: |
100% |
100% |
100% |
0% |
|
Timeliness |
|
|
|
|
|
The percentage of interagency agreements that are renegotiated and/or reviewed by the date specified to be no less than: |
100% |
100% |
100% |
0% |
Comment
In addition to the interagency agreements listed above, memoranda of understandings were signed with the Office of the Ombudsmen and the Department of Labour in late 2004/05.
The number of interagency agreements in place at 30 June 2006 was one above forecast. It was hoped to subsume the agreement with Child, Youth and Family into the agreement with the Ministry of Social Development prior to 1 July 2006, but this merger was not achieved by that date.
|
2004/05 |
Performance Standard 2005/06 |
|||
|
Performance Measure |
Actual |
Actual |
Forecast |
Variance |
|
INTERNAL PURCHASE AGREEMENTS AND EXTERNAL CONTRACTORS |
|
|
|
|
|
Quantity |
|
|
|
|
|
The number of Internal Purchase Agreements with internal providers: |
5 |
0 |
5 |
(5) |
|
The number of contracts for services with external providers negotiated and managed by Corporate Management: |
3 |
1 |
1 |
0 |
|
Quality |
|
|
|
|
|
The percentage of Internal Purchase Agreements and contracts for services with external providers that meet the following standards to be:
|
100% |
0% |
100% |
(100%) |
|
The percentage of Internal Purchase Agreements and contracts for services with external providers that are regularly reviewed and reported on in terms of the following criteria to be:
|
100% |
100% |
100% |
0% |
Comment
The Department discontinued the practice of Internal Purchase Agreements, as their provisions are adequately addressed through the Department's Statement of Intent and Performance Management System.
The reduction in contracts for services with external providers negotiated and managed by the Corporate Management Group reflects the fact that the Public Prisons Service now manages the Arts Access Aotearoa Limited and the Books in Prison Trust contracts.
|
2004/05 |
Performance Standard 2005/06 |
|||
|
Performance Measure |
Actual |
Actual |
Forecast |
Variance |
|
COMMUNITY FUNDING CONTRACTS |
|
|
|
|
|
Quantity |
|
|
|
|
|
The number of community funding contracts to be negotiated with external providers: |
99 |
81 |
110 |
(29) |
|
Quality |
|
|
|
|
|
The percentage of community funding contracts with a value of $20,000 (or over) that have performance measures and standards to the following criteria to be:
|
100% |
100% |
100% |
0% |
|
Timeliness |
|
|
|
|
|
The percentage of community funding contracts with values of $20,000 (or over) agreed and in place by the agreed date to be no less than: |
100% |
57% |
95% |
(43%) |
Comment
The total number of community programme funding contracts negotiated was below forecast for the year. The forecast was based on the actual numbers of contracts negotiated of 140 in 2002/03 and 95 in 2003/04. Community programme funding contracts are negotiated as required by regional and area managers in order to meet the demand for programme places for offenders to address issues such as domestic violence, alcohol or drug use and sex offending.
Of the 81 contracts negotiated during the year, 19 had a value of $20,000 and over. All of these contracts conformed to the performance measures and were monitored to ensure compliance. Eleven (57%) of these 19 contracts were in place by the agreed date of 1 July, with slight delays to the signing of the remaining eight contracts resulting from the need for detailed negotiation of specific provisions in the contracts. A national contracting project is underway to improve performance by addressing issues such as staff training on performance monitoring, contract length and terms and conditions, and recording/reporting processes.
|
2004/05 |
Performance Standard 2005/06 |
|||
|
Performance Measure |
Actual |
Actual |
Forecast |
Variance |
|
CONTRACTS WITH COMMUNITY RESIDENTIAL CENTRES |
|
|
|
|
|
Quantity |
|
|
|
|
|
The number of contracts between the Probation and Offender Services and community residential centres: |
3 |
3 |
3 |
0 |
|
The percentage of contracts for services with community residential centres that meet the following standards:
|
100% |
100% |
100% |
0% |
|
The percentage of contracts for services with community residential centres that are regularly reviewed and reported on in terms of the following criteria to be:
|
100% |
100% |
100% |
0% |
Comment
Standardised contract documentation, which includes performance standards, was in place for all three contracts.
OUTPUT 10.2 Provision of Inspectorate Services
This output involves the provision of an inspectorate service that monitors systems and standards in relation to sentence management, investigates incidents, investigates complaints received from offenders and ensures that the complaints system within prisons is working as intended.
The Inspectorate also provides reports to the Assurance Board and is independent of the services that it inspects.
|
2004/05 |
Performance Standard 2005/06 |
|||
|
Performance Measure |
Actual |
Actual |
Forecast |
Variance |
|
Quantity |
|
|
|
|
|
The number of inspections in the inspectorate work programme as approved by the Assurance Board |
|
|
|
|
|
• Routine visits: |
96 |
97 |
100 |
(3) |
|
• Special investigations: |
12 |
15 |
20 |
(5) |
|
Quality |
|
|
|
|
|
The percentage of inspections that are carried out to the following criteria to be:
|
100% |
100% |
100% |
Nil |
|
Timeliness |
|
|
|
|
|
All reports on routine inspection visits will be completed within one month of the visit: |
98% | 89% | 100% | (11%) |
|
All reports on routine inspection visits will be finished within one month of visit. All special reports will be finished within the time period agreed in the terms of reference for the investigation: |
98% |
98% |
100% |
(2%) |
Comment
This was a busy year for the Inspectorate, with an unanticipated rise in complaint numbers during the last quarter and a record number of formal monitoring assignments undertaken.
The requirement to prioritise completion of investigations and monitoring assignments, combined with the increased volume of complaints resulted in three routine visits being cancelled, and several not meeting the agreed timelines for completion.
OUTPUT 10.3 Provision of National Systems Services
This output involves:
- the development and maintenance of service specifications and national systems
- the administration of the Victim Notification Register
- the provision of offender records services
- the administration of statutory appointments and delegations affecting offender management.
|
2004/05 |
Performance Standard 2005/06 |
|||
|
Performance Measure |
Actual |
Actual |
Budget |
Variance |
|
Quantity |
|
|
|
|
|
Number of national systems maintained: |
new measure | 17 | 17 | 0 |
|
Number of service descriptions maintained: |
new measure | 47 | 47 | 0 |
|
Number of applications for inclusion on the Victim Notification Register: |
new measure | 523 | 600 | (77) |
|
Number of personal records established for prisoners: |
new measure | 4,226 | n/a1 | 4,226 |
|
Number of decisions on offender management made under specified statutory delegations: |
new measure |
1,456 |
1,000 |
456 |
|
Quality |
|
|
|
|
|
Percentage of national systems and service descriptions that comply with legislation: |
new measure | 100% | 100% | 0% |
|
Number of justified complaints by victims: |
new measure | 0 | n/a2 | 0 |
|
Percentage of offender records established in accordance with the agreed procedures: new measure 100% 100% 0% |
new measure | 100% | 100% | 0% |
|
Percentage of offender management decisions made that are not overturned on review: new measure 100% 97% 3% |
new measure |
100% |
97% |
3% |
|
Timeliness |
|
|
|
|
|
Percentage of national systems and service descriptions that are reviewed as scheduled: |
new measure | 100% | 100% | 0% |
|
Percentage of applications for inclusion on the Victim Notification Register processed within 10 working days of being received: |
new measure |
100% |
100% |
0% |
|
Percentage of offender records established within 10 working days of reception to prison: new measure 100% 100% 0% |
new measure |
100% |
100% |
0% |
|
Percentage of offender management decisions made within specified timeframes: new measure 100% 100% 0% |
new measure |
100% |
100% |
0% |
Comment
The number of offender management decisions made under specified statutory delegations is demand-driven and was higher than expected. This may be partially attributable to the higher than expected number of prisoners being managed within the prison system
(i.e. more prisoners generating more applications) as well as an unanticipated increase in the demand for such decisions from prisoners and prisons.
The percentage of offender management decisions made that are not overturned on review was in line with expectations for the year.
The number of applications for inclusion on the Victim Notification Register is outside the Department's control and relies on referrals from New Zealand Police.
1 No forecast was included in the 2005/06 Statement of Intent.
2 No forecast was included in the 2005/06 Statement of Intent.