Service Performance: Output Class 7- Rehabilitative Programmes and Reintegrative Services

This output class provides:

• Responsivity programmes to improve offenders' motivation to address the causes of their criminal offending. These programmes are designed to increase an offender's responsivity to undertake a specific programme that seeks to address an identified criminogenic need.
• Rehabilitative programmes to address the causes of criminal offending. There is a suite of nationally defined rehabilitation programmes. Assessment tools determine programme eligibility according to an offender's criminogenic needs, responsivity and risk of re-offending.
• Reintegrative services to prepare for an offender's release into the community, including support for families/whanau. Emphasis is placed on the targeted provision of reintegrative services to reinforce and sustain behavioural changes by building up basic skills (for example, budgeting and relationship management) which support reintegration into the community. These services include projects for regional reintegration coordinators and supported accommodation.
• Specialist psychological services, including counselling of offenders, professional training and supervision in the use of assessment tools, to monitor and support programme delivery.

OUTPUT CLASS STATEMENT: REHABILITATIVE PROGRAMMES AND REINTEGRATIVE SERVICES
For the Year Ended 30 June 2006

30/06/05 Actual $000		30/06/06 Actual ($000)	Main Estimates ($000)	Supp. Estimates ($000)
	REVENUE
40,266	Crown	47,969	45,729	47,899
836	Departmental	1,107	1,496	1,496
41,102	Total Revenue	49,076	47,225	49,395
40,608	Total Expenses	49,076	47,225	49,395
494	Net Surplus	3,274	0	0

*These figures also include the following adjustment under Section 26A of the Public Finance Act 1989:

	Supp. Estimates ($000)	Section 26A Transfer ($000)	Final Appropriation ($000)
	49,465	(70)	49,395

OUTPUT 7.1 Responsivity/Motivational Programmes

This output entails the delivery of Straight Thinking, Tikanga M?ori and faith-based programmes. Attendance at these programmes improves an offender's responsivity or motivation to address identified criminogenic needs. Specific programmes include:

• Straight Thinking, which aims to improve the critical reasoning required for effective social integration.
• Tikanga M?ori programmes, which are delivered to community-based offenders, remand and sentenced prisoners (including youth in the Department's Young Offenders Units). These programmes are designed to use M?ori philosophy, values, knowledge and practices to increase motivation for offenders to address their offending behaviour.
• Christian-based programmes that are delivered in the Faith-based Unit at Rimutaka Prison.

	2004/05	Performance Standard 2005/06
Performance Measure	Actual	Actual	Forecast	Variance
STRAIGHT THINKING PROGRAMMES
Quantity
The number of hours offenders spend attending a Straight Thinking programme
• Prisoners:	39,812	31,832	56,000	(24,168)
• Community-based offenders:	21,330	12,412	65,100	(52,688)
The number of offenders who start a Straight Thinking programme
• Prisoners:	710	526	800	(274)
• Community-based offenders:	483	275	930	(655)
Quality
The percentage of offenders who start and complete a Straight Thinking programme to be no less than
• Prisoners:	87%	80%	80%	0%
• Community-based offenders:	54%	55%	65%	(10%)

Comment

During 2005/06 the Department undertook a review of the programmes delivered by Intervention Services and agreed to a new approach to rehabilitation programmes. As part of this, it was decided not to commence any new Straight Thinking programmes from the end of March 2006.

The decision was consistent with recent research evidence in New Zealand and overseas and the outcomes of programmes measured by the rehabilitation quotient. Current evidence indicates that the intensity of a programme should be related to the level of risk of the offenders. While Straight Thinking was a relatively low-intensity (70 hours) programme, it had been targeted to medium to high-risk offenders. To address the motivation of offenders, a short motivation programme, which the Department designed and has successfully delivered, is being introduced from July 2006.

Hence, the year-end result for the Straight Thinking programmes reflects both the impact of discontinuing delivery of these programmes in the last quarter of the financial year, and progress made against the annual targets to the end of the third quarter. That is, at the end of March 2006, the number of offenders who had commenced a Straight Thinking programme (at 526) was 87% of the year-to-date target (of 602 offenders), whereas with no additional new offenders starting the programme after March 2006, these 526 offenders represented 66% of the full year target of 800.

The number of community-based offenders commencing Straight Thinking remained constant for the first three quarters of the year at about 40% of the quarterly target. The low level of appropriate referrals of community-based offenders remained an issue throughout the year. The large variance in programme hours completed by community-based offenders was due to the lower than forecast number of offenders commencing the programme, as well as offenders exited from programmes due to poor motivation and attendance.

	2004/05	Performance Standard 2005/06
Performance Measure	Actual	Actual	Forecast	Variance
TIKANGA MAORI PROGRAMMES
Quantity
The number of offenders who start a Tikanga Maori programme:
• Prisoners:	841	991	1053	(62)
• Community-based offenders:	416	632	523	109
Quality
The percentage of offenders who start and complete a Tikanga Maori programme to be no less than:
• Prisoners:	96%	93%	90%	3%
• Community-based offenders:	71%	70%	65%	5%
FAITH BASED UNIT
Quantity
The number of sentenced prisoners in the Faith-based Unit to be up to:	60	60	60	0%
Quality
The minimum average occupancy rate:	100%	100%	95%	5%

Tikanga M?ori Programmes Comment

The lower than expected number of prisoners who started the programme in the Public Prisons Service was primarily due to the cancellation of one Tikanga M?ori programme.

In the Community Probation Service, numbers in the first three quarters of the 2005/06 financial year were below forecast levels with the number of new starts for the whole year exceeding expectations. This was the result of a schedule that saw the majority of Tikanga programmes taking place in the last quarter of the year.

The contracting of new providers and ensuring that appropriate programme delivery processes are in place contributed to a completion rate that was above forecast levels.

Faith-based Unit Comment

The results for the year were in line with expectations

OUTPUT 7.2 Criminogenic Programmes

This output delivers programmes to address an offender's criminogenic needs, either in prison or in the community. Programmes include:

• Sex offender treatment programmes, for prisoners convicted of sex offending against children. The programmes include special treatment units at Kia Marama in Christchurch Prison and Te Piriti in Auckland Prison.
• Violence prevention programmes, including the delivery of group-based treatment to violent offenders in the male Violence Prevention Special Treatment Unit at Rimutaka Prison and the Pacific violence prevention programme.
• EQUIP, a youth offender programme designed to develop cognitive behavioural reasoning for effective social interaction.
• Substance abuse programmes to highly recidivist offenders with identified alcohol- and drug-related needs. The output includes the delivery of alcohol and drug treatment programmes within specialist treatment units.
• Generic criminogenic programmes, such as the Mixed Programme to Reduce Re-offending (M-PRO) and Structured Individual Programmes (SIP).
• M?ori therapeutic programmes delivered in M?ori focus units.
• Making Our Drivers Safe (MODS), a programme delivered within the community to reduce re-offending by addressing high-risk, recidivist traffic offenders.

	2004/05	Performance Standard 2005/06
Performance Measure	Actual	Actual	Forecast	Variance
SEX OFFENDER TREATMENT PROGRAMMES
Quantity
The number of hours prisoners spend attending a programme at
• Kia Marama:	12,616	12999	12,500	499
• Te Piriti:	12,883	13075	12,500	575
The number of prisoners who start a programme at:
• Kia Marama:	40	40	40	0
• Te Piriti:	40	47	40	7
Quality
The number of prisoners who start and complete a programme to be no less than:
• Kia Marama to be no less than:	38	38	38	0
• Te Piriti to be no less than:	39	37	38	(1)
The percentage of programmes completed at Kia Marama and Te Piriti where all the following components described in the service description were completed: norm building construction of offence chain incorporating challenging cognitive distortion sexual arousal reconditioning victim impact and empathy social skills, relationship skills and sex education mood, anger and stress management and problem solving relapse prevention release planning.	100%	100%	100%	0%

Comment

All results are within forecast levels with the exception of the number of prisoners who started a programme at Te Piriti, which was above forecast by seven prisoners or 18%. Te Piriti commenced one additional programme during the year to treat prisoners with intellectual difficulties who cannot undertake the standard programme.

	2004/05	Performance Standard 2005/06
Performance Measure	Actual	Actual	Forecast	Variance
VIOLENCE PREVENTION PROGRAMMES
Quantity
The number of hours prisoners spend attending a violence prevention programme at Rimutaka Prison:	8,007	8714	7,700	1014
The number of prisoners who start a violence prevention programme at Rimutaka Prison:	30	30	30	0
Quality
The number of violence prevention programmes completed at Rimutaka Prison:	3	3	3	0
The percentage of offenders who start and complete a violence prevention programme at Rimutaka Prison to be no less than:	73%	73%	70%	3%

Comment

The number of hours prisoners spend attending violence prevention programmes at the Rimutaka Violence Prevention Unit was above expectations, primarily due to more time being spent in group therapy sessions while the group facilitators were familiarising themselves with the revised manual and changes made to the programme during the year. More individual work was undertaken to keep difficult prisoners in the group.

Improved rates of retention in the groups meant that prisoners remained in the groups for longer before being evicted. This impacted on the hours delivered but not on the percentage of offenders who completed a programme, which was 3% above forecast.

	2004/05	Performance Standard 2005/06
Performance Measure	Actual	Actual	Forecast	Variance
EQUIP
Quantity
The number of EQUIP programme hours provided to young offenders:	3691	3553	4080	(527)
The number of young offenders who start an EQUIP programme:	181	189	145	44
Quality
The percentage of sentenced youth in Young Offenders Units who participate in an EQUIP programme:	59%	67%	98%	(41%)

Comment

The number of EQUIP hours delivered to young offenders remained below expectations throughout the year. Almost half the underproduction resulted from the decision not to proceed with the planned unit at the Northland Region Corrections Facility. The remainder of the under-delivery resulted from the very high number of remand prisoners in the Hawke's Bay Regional Prison Youth Unit who were not eligible to attend the programme.

The number of young offenders who started an EQUIP programme was 30% above target due to high levels of throughput in the Young Offenders Units, which was exacerbated by movements to accommodate prison population pressures.

The percentage of sentenced youth in the Young Offenders Units who participated in an EQUIP programme continued to be below planned levels, reflecting the continued high level of throughput, in combination with the continued impact of the sentence management business rules under which certain prisoners are not eligible for the programme. It also related to enhancements to the programme, whereby youth are assessed and assigned to the programme based on risk and need, and timed to fit in with the structured group programmes.

	2004/05	Performance Standard 2005/06
Performance Measure	Actual	Actual	Forecast	Variance
CRIMINOGENIC PROGRAMMES (EXCLUDING MAORI THERAPEUTIC PROGRAMMES)
Quantity
The number of hours offenders spend attending a criminogenic programme
• Prisoners:	73,410	86,820	94,758	(7,938)
• Community-based offenders:	36,428	34,290	73,190	(38,900)
The number of offenders who start a criminogenic programme
• Prisoners:	466	548	516	32
• Community-based offenders:	513	539	783	(244)
Quality
The percentage of offenders who start and complete a criminogenic programme
• Prisoners:	67%	76%	75%	1%
• Community-based offenders:	71%	65%	65%	6%
MAORI THERAPEUTIC PROGRAMMES
Quantity
The number of hours prisoners spend attending Maori therapeutic programmes:	23,973	12,117	14,000	(1,883)
The number of prisoners who start a Maori therapeutic programme:	20	137	50	(3)
Quality
The percentage of prisoners who start and complete Maori therapeutic programmes to be no less than:	100%	58%	75%	(17%)

Criminogenic Programmes (Excluding M?ori Therapeutic Programmes) Comment

During 2005/06, the Department reviewed its suite of criminogenic programmes and revised its approach. The revised approach is based on more focused targeting of offenders to programme types, development of more intensive programmes for medium and high-risk offenders, the introduction of a short motivational programme and an increased focus on relapse prevention.

Until the new programmes are put in place during 2006/07, the 100-hour criminogenic programmes that address specific needs (alcohol and drug, violence and driving) continued to be delivered, but the mixed programme was immediately halted. In addition, the eligibility criteria were restricted to medium-risk offenders over the age of 20 years. These decisions are consistent with recent research evidence in New Zealand and overseas and the outcomes of programmes measured by the rehabilitation quotient. This decision had an effect on the overall hours delivered to prisoners and community-based offenders attending criminogenic programmes.

In addition, the overall hours delivered were affected by:

The Public Prisons Service's Kowhai Drug Treatment Unit curtailing its alcohol and drug treatment programme delivery to prisoners until a new viable alternative was selected and approved by the Department. This programme has been re-established for the 2006/07 financial year, which will improve delivery performance of criminogenic programmes to prisoners.

Delivery hours to community-based offenders being affected by offender absences during programmes, the number of offenders starting the programme, and some programmes not being completed before the end of the financial year. This resulted in resources being switched during the year to provide more programmes to prisoners and less to community-based offenders.

By year-end, the number of prisoners starting a 100-hour criminogenic programme run by Intervention Services exceeded the target by 29% (426 new starts compared with a target of 330), whereas the year-end position for criminogenic programmes delivered to offenders in the community was 31% below target (539 new starts compared with a target of 783). The number of community-based offenders starting a 100-hour criminogenic programme declined during the last quarter. This has been identified as a likely consequence of the decision to cease delivery of the mixed programme and to restrict the eligibility criteria.

M?ori Therapeutic Programmes Comment

One M?ori therapeutic programme was cancelled during the year and another programme carried over into the 2006/07 financial year. This resulted in the number of hours prisoners spent attending M?aori therapeutic programmes and the percentage of prisoners completing these programmes being lower than forecast.

OUTPUT 7.3 Other Rehabilitative Programmes and Activities

This output entails the provision and administration of other criminogenic and special programmes that are designed to address the underlying causes of criminal re-offending.

This comprises:

• community-based sex offender treatment programmes delivered by third parties
• community-based domestic violence and alcohol and drug programmes delivered by third parties
• community-based violence prevention programmes delivered by third parties.

	2004/05	Performance Standard 2005/06
Performance Measure	Actual	Actual	Forecast	Variance
Quantity
The number of hours offenders spend attending other rehabilitative programmes funded by Probation and Offender Services:	117,911	143,539	110,000	(33,539)
Quality
The percentage of offenders who start and complete a rehabilitative programme funded by Probation and Offender Services to be no less than:	53%	54%	65%	(11%)

Comment

The number of offender hours spent on these rehabilitative programmes was above forecast by 30% for the year. Preliminary analysis has determined that this result was driven by providers making more hours available per offender on domestic violence programmes and residential alcohol and drug programmes.

However, the percentage of offenders who completed programmes was 11% below forecast. The completion rate remained consistent with the previous year, and was driven by high exit rates from domestic violence programmes, most commonly due to non-attendance. Improvements are being made to contract monitoring and reporting to allow for more in-depth analysis of programmes.

OUTPUT 7.4 Education and Training

This output seeks to raise the basic literacy and numeracy levels of prisoners through the provision of basic literacy and numeracy programmes, the National Certificate in Employment Skills (NCES) and other general education activities to ensure they are better equipped to cope in the community following their release from prison.

	2004/05	Performance Standard 2005/06
Performance Measure	Actual	Actual	Forecast	Variance
NATIONAL CERTIFICATE IN EMPLOYMENT SKILLS
Quantity
The number of hours prisoners spend attending a module under the NCES:	132,003	152409	245269	(92,860)
Quality
The percentage of prisoners who start and complete a module under the NCES to be no less than:	84%	94%	80%	14%

Comment

The number of hours prisoners attended NCES was 38% below target for the year. A number of key factors contributed to the lower programme hours, including:

• smaller than forecast class sizes due to the need to appropriately stream prisoners into homogenous educational groups
• low prisoner demand and participation rates
• prison population pressures and the associated high numbers of transfers and movements
• changes to operational practices at certain sites, resulting from ongoing prison population issues and staff shortages.

Nevertheless, the 2005/06 financial year saw a significant improvement in the number of qualifications attained compared with the 2004/05 financial year, with:

• 257 prisoners graduating with the full qualification (an increase of 185%)
• 34,700 unit credits being gained by prisoners (an increase of 14%)
• 24,652 tutor hours delivered within prisons (an increase of 9%).

OUTPUT 7.5 Reintegrative Services

This output entails the provision and administration of reintegrative services. This includes the delivery of programmes and activities to meet offenders' reintegrative needs, such as:

• family functioning/social attitudes, victim empathy and life skills
• the provision of social worker and other support services to support the successful reintegration of offenders into their families/ wh?anau, the community and the workforce
• tattoo removal
• offenders as victims of crime.

	2004/05	Performance Standard 2005/06
Performance Measure	Actual	Actual	Forecast	Variance
WHANAU LIAISON SERVICE
Quantity
The number of offenders and their families/whanau receiving the whanau liaison service to be no less than:	267	351	286	65
Quality
The percentage of offenders and their families/whanau receiving the whanau liaison service for which an action plan is developed to be no less than:	94%	82%	100%	(18%)

Comment

Demand for the wh?nau liaison service exceeded expectations. Not all referrals result in an action plan, for example some referrals may terminate at the assessment stage.

	2004/05	Performance Standard 2005/06
Performance Measure	Actual	Actual	Budget	Variance
REINTEGRATIVE SERVICES – as provided by the Public Prisons Service
Quantity
The number of hours delivered by the Public Prisons Service for reintegrative services for prisoners:	24,575	24587	38940	(14,353)
Quality
The percentage of reintegrative services provided by the Public Prisons Service in accordance with a prisoner’s plan to be no less than:	90%	58%	90%	(32%)

Comment

Targets for reintegrative services provided by the Public Prisons Service were not met due to lower delivery recorded in each of the living, budgeting and parenting skills programmes, primarily attributable to the following factors:

• smaller class sizes than anticipated
• lower number of referrals than anticipated
• high attrition rate
• prison population-related issues and prisoner transfers.

	2004/05	Performance Standard 2005/06
Performance Measure	Actual	Actual	Forecast	Variance
REINTEGRATIVE SERVICES – as provided by the New Zealand Prisoners’ Aid and Rehabilitation Society (NZPARS)
Quantity
The number of support service hours to be provided to be no more than:	40,070	42236	42248	(12)
Quality
The percentage of referrals (urgent or otherwise) to NZPARS per month acknowledged within five working days of receipt:	98%	100%	95%	5%

Comment

The results for the year were in line with expectations.

	2004/05	Performance Standard 2005/06
Performance Measure	Actual	Actual	Forecast	Variance
REINTEGRATIVE SUPPORT SERVICES
Quantity
The number of offenders and their families/whanau receiving the service to be no more than:	91	78	120	(42)
Quality
The percentage of offenders and their families/whanau receiving the service for which an action plan is developed to be no less than:	100%	100%	100%	0%

Comment

The number of offenders and their families/wh?nau receiving reintegrative support services was 35% below forecast. Both the PILLARS and PARS reintegrative programmes finish on 30 September 2006 and neither programme has been accepting new referrals since February 2006. This led to a steadily decreasing number of offenders receiving these services.

	2004/05	Performance Standard 2005/06
Performance Measure	Actual	Actual	Forecast	Variance
REINTEGRATIVE SUPPORT SERVICES - supported accommodation initiatives (including community reintegrative accommodation)
Quantity
The number of offenders and their families/whanau receiving the service to be no more than:	new measure	8	25	(17)
Quality
The percentage of offenders and their families/whanau receiving the service for which an action plan is developed to be no less than:	new measure	100%	65%	35%

Comment

The target of securing eight properties for the supported accommodation pilot was met. The lower than expected volumes of offenders being supported were the result of slower than expected property acquisition.

Of the eight offenders who received this service, six are still being housed in supported accommodation and two have successfully moved into other accommodation.

OUTPUT 7.6 Community Residential Centres and Reducing Youth Offending Programme

This output entails offenders' attendance at community residential centres to address reintegrative and rehabilitative needs, and the piloting of the Reducing Youth Offending Programme.

	2004/05	Performance Standard 2005/06
Performance Measure	Actual	Actual	Forecast	Variance
COMMUNITY RESIDENTIAL CENTRES
Quantity
The number of offenders directed to attend a community residential centre:	68	72	82	(10)
The number of psychologist hours provided to Montgomery House:	860	916	740	176
Quality
The percentage of offenders who successfully undertake their community residential centre order to be no less than:	87%	68%	60%	8%
The percentage of assessments for Montgomery House programmes for which all of the information elements were assessed to be:	100%	97%	100%	(3%)
The percentage of post-programme assessments for Montgomery House programmes completed by a psychologist to be:	100%	100%	100%	0%
The percentage of clinical monitoring reports for Montgomery House programmes that adhere to the standards to be:	100%	100%	100%	0%
Timeliness
The percentage of clinical monitoring reports for Montgomery House programmes provided within agreed timeframes to be no less than:	100%	100%	100%	0%

Comment

Whilst the number of offenders directed to attend a community residential centre was below forecast, all three programmes ran at capacity during the last quarter in the year.

The number of psychologist hours provided to Montgomery House has remained above forecast throughout the year. A level of expertise built up among other Hamilton psychologists resulted in additional staff attending and co-facilitating groups in order to maintain expertise in programme delivery. More sessions were delivered because of the complexity of the issues that needed to be addressed within the context of the programmes.

The percentage of offenders who successfully undertook their community residential centre order exceeded forecast. A wide range of variables influenced this result. One factor has been greater understanding amongst Probation Officers of the referral criteria, which has resulted in an increase in the quality of referrals and more offenders who are likely to complete a programme being referred and completing their programmes.

The percentage of assessments for programmes at Montgomery House in which all information elements were assessed was slightly below target at 97%, as one assessment did not fully assess all information elements.

	2003/04	Performance Standard 2004/05
Performance Measure	Actual	Actual	Forecast	Variance
REDUCING YOUTH OFFENDING PROGRAMME
Quantity
The number of youth who are directed to attend a Reducing Youth Offending programme:	109	53	130	(77)
Quality
The percentage of youth who successfully undertake a Reducing Youth Offending programme order to be no less than:	74%	69%	70%	(1%)

Comment

No new young offenders were accepted into the Reducing Youth Offending Programme after early February 2006 due to uncertainty over the programme's future. When decisions were available on the programme's future, including Child, Youth and Family extending the pilot without the active involvement of the Department, new young offenders were held on a waiting list while changes in referral criteria and treatment priorities were determined. This, coupled with capacity and referral issues in the first two quarters of the year, resulted in fewer numbers of youth attending the programme than expected.

However, 69% of young offenders successfully completed the full programme during the year.

The Reducing Youth Offending Programme will not be available in the 2006/07 financial year for offenders managed by the Department.

OUTPUT 7.7 Provision of Psychological Services

This output entails the provision of specialist psychological treatment services to offenders serving both custodial and community-based sentences. It includes the provision of reports resulting from the referral, assessment and treatment of offenders serving custodial sentences, and of professional training and supervision relating to the delivery of responsivity/motivational and rehabilitative programmes.

	2004/05	Performance Standard 2005/06
Performance Measure	Actual	Actual	Forecast	Variance
PSYCHOLOGICAL SERVICES
Quantity
The number of psychological consultation hours provided to the
• Public Prisons Service:	9,609	12293	9575	2718
• Community Probation Service:	10,751	10872	11132	(260)
• Community Probation Service (extended supervision):	23	176	312	(136)
The number of psychological reports provided to the
• Public Prisons Service:	975	1232	812	420
• Community Probation Service:	1,089	1197	916	281
Quality
The percentage of psychological consultations which meet the following standards to be no less than: a structured offender assessment interview is conducted confidentiality and consent issues are explained relevant history is obtained assessment measures are used (as appropriate) problems are presented clearly formulated treatment goals are specified (addressing assessed problems) appropriate interventions are used (based on current literature) adequate case notes are recorded for all sessions records are kept of ongoing measures or observations to monitor interventions assessment and treatment reports are completed and delivered.	100%	100%	95%	5%
The percentage of psychological reports which meet the following standards to be no less than: concise, logical and grammatically correct source and reason for referral are clearly stated all relevant and appropriate information is included sources of information are well documented and verified clear statements of recommendations for further interventions complies with the Code of Ethics of the NZ Psycological Society 1986.	100%	100%	95%	5%

Comment

The psychological consultation hours provided to the Public Prisons Service were 28% above forecast levels. The rape treatment pilot at Auckland Prison delivered hours in excess of those normally expected by the Psychological Service. The rape group pilot is an approved project to develop a programme for a group of offenders who previously were not catered for in the existing range of available programmes.

The psychological consultation hours provided to the Community Probation Service for extended supervision remained below forecast levels, primarily due to a number of offenders eligible for treatment under the extended supervision regime choosing to defend the extended supervision order, delaying the start of the order and consequently meaning these offenders were not eligible to receive treatment. Some cases have been outstanding for more than a year with multiple adjournments happening when they have been scheduled to be heard.

The number of psychological reports provided to the Public Prisons Service and the Community Probation Service was above forecast levels, primarily reflecting the throughput of offenders in the Young Offenders Units, and the requirement to provide reports on offenders as they move out of the programmes. In addition, the urgency of waiting lists continued to necessitate the undertaking of assessments (which require a report) to prioritise offenders.

The quality of psychological consultations and reports continues to be above forecast at 100%. Forecast targets for consultation and reports are currently set at 95%. This target may be reviewed in light of continuing high performance for these outputs.

	2004/05	Performance Standard 2005/06
Performance Measure	Actual	Actual	Forecast	Variance
BICULTURAL THERAPY MODEL
Quantity
The number of consultation hours provided by M?ori service providers under the Bicultural Therapy Model:	3,897	3933	4,000	(67)
Quality
The percentage of M?ori service providers who comply with the following standards when delivering consultation hours under the Bicultural Therapy Model to be: all referrals follow locally agreed referral processes provider has received induction from the Psychological Service provider has signed a contract for services treatment provided is centred around M?ori values and beliefs using the principles of kaupapa M?ori and nga tikanga M?ori provider is mandated by the relevant Oversight Committee, comprising representatives of local iwi and the Psychological Service a report is provided to the Psychological Service at the end of each referral.	99%	100%	100%	0%

Comment

The results for the year were in line with expectations.

OUTPUT 7.8 Chaplaincy Services

This output entails the use of chaplaincy and religious activities to assist the regeneration of pro-social values and behaviour.

	2004/05	Performance Standard 2005/06
Performance Measure	Actual	Actual	Forecast	Variance
Quantity
The number of full-time equivalent chaplains in prisons:	32	34	26	8
Quality
The percentage of chaplaincy services delivered in accordance with the service description to be no less than:	100%	100%	100%	0%

Comment

The increased number of chaplains reflects the fact that the Catholic Bishop continued to make available additional chaplains to the Chaplaincy Service on a gratis basis, as a gesture of goodwill.