Statement of service performance

For the year ending 30 June 2013
As part of the Information Supporting the Estimates 2012/13 Budget 2012

Appropriation - Information and administrative services to the Judiciary and New Zealand Parole Board

This appropriation is limited to the provision of information about offenders to victims of crime, the Judiciary and the New Zealand Parole Board, and the provision of administrative, financial and secretariat services to the New Zealand Parole Board.

Annual expenses and revenue	BUDGETED $000 2011/12	ESTIMATED ACTUAL $000 2011/12	BUDGET $000 2012/13
Total Appropriation Revenue from Crown Revenue from Other	60,494 59,898 596	59,387 59,898 596	57,674 57,673 1

Output: Information Services to the Judiciary

This output focuses on the preparation of reports that provide sentencing judges with information about offenders, to assist with the sentencing process. This service includes attendance at court, prosecutions, and attendance at sentencing resulting from community probation initiated proceedings. This output supports the judiciary to make informed decisions.

Performance measures	BUDGETED STANDARD 2011/12	ESTIMATED ACTUAL STANDARD 2011/12	BUDGET STANDARD 2012/13
Quality The percentage of probation reports provided to court that met mandatory standards (note 2)	≥90%	95%	≥90%
Timeliness The percentage of reports provided to court within agreed timeframes before sentencing: (note 3) > probation reports > psychological reports	≥95% 100%	95% 95%	≥95% ≥95%

Activity information	BUDGETED VOLUME 2011/12	ESTIMATED ACTUAL OUTCOME 2011/12	BUDGET VOLUME 2012/13
Number of Reports and Hours The number of reports provided to court: > probation reports > psychological reports The number of court attendance hours	65,830 65,680 150 106,562	52,950 52,850 100 98,600	52,726 52,476 250 107,057

Activity information

BUDGETED
VOLUME
2011/12

ESTIMATED
ACTUAL
OUTCOME
2011/12

BUDGET
VOLUME
2012/13

Number of Reports and Hours
The number of reports provided to court:
> probation reports
> psychological reports

The number of court attendance hours

65,830
65,680
150

106,562

52,950
52,850
100

98,600

52,726
52,476
250

107,057

Output: Information Services to the New Zealand Parole Board (NZPB)

This output focuses on ensuring reports provide information to the NZPB to assist with decisions regarding a prisoner’s release from prison. The Department also provides progress reports to the NZPB on offender compliance with the conditions of their parole orders. This output supports the NZPB to make informed decisions.

Performance measures	BUDGETED STANDARD 2011/12	ESTIMATED ACTUAL STANDARD 2011/12	BUDGET STANDARD 2012/13
Quality The percentage of parole progress reports provided to agreed standards pursuant to NZPB requirements (note 4)	≥90%	95%	≥90%
Timeliness The percentage of reports provided to agreed timeframes pursuant to NZPB requirements: (note 5) > parole assessment reports > parole progress reports > psychological reports	≥75% ≥95% 100%	75% 95% 95%	≥75% ≥95% ≥95%

Activity information	BUDGETED VOLUME 2011/12	ESTIMATED ACTUAL OUTCOME 2011/12	BUDGET VOLUME 2012/13
Number of Reports The number of reports provided to the NZPB: > parole assessment reports > parole progress reports > psychological reports	7,024 5,290 476 1,258	8,450 6,800 450 1,200	7,669 6,228 441 1,000

Output: Information and Administrative Services to Victims

This output focuses on the administration of v ictim notification services. The Department has a responsibility to notify eligible victims about specific events as detailed in the Victims’ Rights Act 2002. The New Zealand Police refer details of eligible victims to the Department.

Performance measures	BUDGETED STANDARD 2011/12	ESTIMATED ACTUAL STANDARD 2011/12	BUDGET STANDARD 2012/13
Quality and Timeliness The number of justified complaints about notification services received from registered victims.	Nil	Nil	Nil

Activity information	BUDGETED VOLUME 2011/12	ESTIMATED ACTUAL OUTCOME 2011/12	BUDGET VOLUME 2012/13
Number of Victims The number of victim referrals received from the New Zealand Police	600	800	≥700

Output: Administrative Services to the New Zealand Parole Board (NZPB)

The Department provides administrative services to the NZPB.

Performance measures	BUDGETED STANDARD 2011/12	ESTIMATED ACTUAL STANDARD 2011/12	BUDGET STANDARD 2012/13
Quality The percentage of offenders who are notified as perNZPB requirements (note 6) The percentage of victims who are notified as per NZPB requirements (note 7)	100% 100%	100% 100%	≥98% ≥98%
Timeliness The percentage of all cases to be heard by the NZPB that are scheduled no later than 16 weeks from the date of the hearing	100%	100%	≥98%

Performance measures

BUDGETED
STANDARD
2011/12

ESTIMATED
ACTUAL
STANDARD
2011/12

BUDGET
STANDARD
2012/13

Quality
The percentage of offenders who are notified as perNZPB requirements (note 6)

The percentage of victims who are notified as per NZPB requirements (note 7)

100%

≥98%

Timeliness
The percentage of all cases to be heard by the NZPB that are scheduled no later than 16 weeks from the date of the hearing

100%

≥98%

Activity information	BUDGETED VOLUME 2011/12	ESTIMATED ACTUAL OUTCOME 2011/12	BUDGET VOLUME 2012/13
Number of Hearings The number of NZPB hearings where administrative support was required	8,500	8,500	8,500

Appropriation - Contract Management of Services Provided by Third Parties

This appropriation is limited to preparing for and managing contracts for the provision of services provided by third parties.

Annual expenses and revenue	BUDGETED $000 2011/12	ESTIMATED ACTUAL $000 2011/12	BUDGET $000 2012/13
Total Appropriation Revenue from Crown Revenue from Others	9,452 9,442 10	9,452 9,442 10	1,601 1,601 -

Output: Wiri Prison Public-Private Partnership

This output covers the Public-Private Partnership (PPP) project and the subsequent contract management of the prison for the provision of custodial services.

Performance measures	BUDGETED STANDARD 2011/12	ESTIMATED ACTUAL STANDARD 2011/12	BUDGET STANDARD 2012/13
Quality Complete contract negotiations with a preferred bidder and achieve financial close for the Wiri Public-Private Partnership Establish governance, relationship and contract management arrangements for the management of the Wiri Public-Private Partnership Contract	note 1 note 1	note 1 note 1	Achieved Achieved

Performance measures

BUDGETED
STANDARD
2011/12

ESTIMATED
ACTUAL
STANDARD
2011/12

BUDGET
STANDARD
2012/13

Quality
Complete contract negotiations with a preferred bidder and achieve financial close for the Wiri Public-Private Partnership

Establish governance, relationship and contract management arrangements for the management of the Wiri Public-Private Partnership Contract

note 1

Achieved

Output: Contract Management

This output covers the contract management of services provided by third parties to the Department.

Performance measures	BUDGETED STANDARD 2011/12	ESTIMATED ACTUAL STANDARD 2011/12	BUDGET STANDARD 2012/13
Quality Undertake an audit of the contract outcomes for each contract by 30 June 2013, and report on the audit (note 8) Non-compliance events in relation to the contract partner are managed within the contract (note 9) The number of times a contract partner delivers a formal innovative proposal for consideration	note 1 note 1 note 1	note 1 note 1 note 1	Achieved 100% 12

Performance measures

BUDGETED
STANDARD
2011/12

ESTIMATED
ACTUAL
STANDARD
2011/12

BUDGET
STANDARD
2012/13

Quality
Undertake an audit of the contract outcomes for each contract by 30 June 2013, and report on the audit (note 8)

Non-compliance events in relation to the contract partner are managed within the contract (note 9)

The number of times a contract partner delivers a formal innovative proposal for consideration

note 1

Achieved

100%

Appropriation - Policy Advice and Ministerial Services (Multi Class Output Appropriation)

Appropriation: Policy Advice

This output class is limited to the provision of advice (including second opinion advice and contributions to policy advice led by other agencies) to support decision-making by Ministers on government policy matters.

Appropriation: Ministerial Services

This output class is limited to Department responses to ministerial correspondence and parliamentary questions.

Annual expenses and revenue	BUDGETED $000 2011/12	ESTIMATED ACTUAL $000 2011/12	BUDGET $000 2012/13
Total Appropriation Policy Advice Ministerial Services Revenue from Crown Policy Advice Ministerial Services Revenue from Other Policy Advice Ministerial Services	- - - - - - - - -	- - - - - - - - -	4,814 4,069 745 4,814 4,069 745 - - -

Annual expenses and revenue

BUDGETED
$000
2011/12

ESTIMATED
ACTUAL
$000
2011/12

BUDGET
$000
2012/13

Total Appropriation
Policy Advice
Ministerial Services

Revenue from Crown
Policy Advice
Ministerial Services

Revenue from Other
Policy Advice
Ministerial Services

-
-
-

4,814
4,069
745

-
-
-

Appropriation: Policy Advice

The Department provides advice and develops policies that contribute to service delivery, including policies that improve outcomes for Mäori and Pacific peoples, and the development of effective criminal justice sector legislation. Services also include the development of standards, the analysis of trends in the offender population, and the evaluation of the impact of programmes to reduce re-offending.

Performance measures	BUDGETED STANDARD 2011/12	ESTIMATED ACTUAL STANDARD 2011/12	BUDGET STANDARD 2012/13
Quality The percentage of policy advice that was delivered according to the work programme agreed with the Minister of Corrections The percentage of policy advice delivered to the Minister of Corrections that meets agreed standards (note 10)	≥95% ≥95%	95% 95%	≥95% ≥95%
Timeliness The percentage of policy advice delivered to the Minister of Corrections within agreed timelines (note 11)	≥95%	95%	≥95%

Performance measures

BUDGETED
STANDARD
2011/12

ESTIMATED
ACTUAL
STANDARD
2011/12

BUDGET
STANDARD
2012/13

Quality
The percentage of policy advice that was delivered according to the work programme agreed with the Minister of Corrections

The percentage of policy advice delivered to the Minister of Corrections that meets agreed standards (note 10)

≥95%

95%

≥95%

Timeliness
The percentage of policy advice delivered to the Minister of Corrections within agreed timelines (note 11)

≥95%

95%

≥95%

Appropriation: Ministerial Services

The Department provides responses to ministerial correspondence and parliamentary questions.

Performance measures	BUDGETED STANDARD 2011/12	ESTIMATED ACTUAL STANDARD 2011/12	BUDGET STANDARD 2012/13
Quality The percentage of ministerial draft correspondence that is signed without changes	≥90%	90%	≥90%
Timeliness The percentage of all responses to parliamentary questions that are completed within five working days The percentage of responses to ministerial draft correspondence that are completed within 20 working days	100% 100%	100% 100%	≥98% ≥98%

Performance measures

BUDGETED
STANDARD
2011/12

ESTIMATED
ACTUAL
STANDARD
2011/12

BUDGET
STANDARD
2012/13

Quality
The percentage of ministerial draft correspondence that is signed without changes

≥90%

90%

≥90%

Timeliness
The percentage of all responses to parliamentary questions that are completed within five working days

The percentage of responses to ministerial draft correspondence that are completed within 20 working days

100%

≥98%

Appropriation - Prison-Based Custodial Services

This appropriation is limited to the provision of custodial services for offenders lawfully required to be detained in custody. This includes remand prisoners (people awaiting trial, and offenders convicted but not yet sentenced), those offenders sentenced to
imprisonment, and any other offender required to be lawfully detained in custody.

Annual expenses and revenue	BUDGETED $000 2011/12	ESTIMATED ACTUAL $000 2011/12	BUDGET $000 2012/13
Total Appropriation Revenue from Crown Revenue from Other	- - -	- - -	757,262 756,836 426

Output: Custodial Services

This output provides custodial services for prisoners and ensures they complete the correct imposed order/sentence and comply with the specific restrictions and requirements of their order/sentence, are not harmed, and are treated fairly and their legitimate needs are met.

This output also provides for drug testing of prisoners while in prison. This is complemented by other drug control activities such as checkpoints, dogs, and cell searches.

Performance measures	BUDGETED STANDARD 2011/12	ESTIMATED ACTUAL STANDARD 2011/12	BUDGET STANDARD 2012/13
Quantity The number of non-serious/no injury prisoner/prisoner assaults (note 12) The number of non-serious/no injury prisoner/staff assaults (note 12) The total number of drug tests sampled: (note 13) > general random > reasonable cause > temporary release > identified drug user (IDU) > voluntary participant > identified drug user voluntary participant	note 1 note 1 11,612	note 1 note 1 11,600	≤800 ≤300 11,600

Performance measures

BUDGETED
STANDARD
2011/12

ESTIMATED
ACTUAL
STANDARD
2011/12

BUDGET
STANDARD
2012/13

Quantity
The number of non-serious/no injury prisoner/prisoner assaults (note 12)

The number of non-serious/no injury prisoner/staff assaults (note 12)

The total number of drug tests sampled: (note 13)
> general random
> reasonable cause
> temporary release
> identified drug user (IDU)
> voluntary participant
> identified drug user voluntary participant

note 1

11,612

note 1

11,600

≤800

≤300

11,600

Activity Information	BUDGETED VOLUME 2011/12	ESTIMATED ACTUAL OUTCOME 2011/12	BUDGET VOLUME 2012/13
Number of Offenders The average prison population The maximum number of prisoners held	9,032 9,210	8,796 8,853	8,341 8,506

Activity Information

BUDGETED
VOLUME
2011/12

ESTIMATED
ACTUAL
OUTCOME
2011/12

BUDGET
VOLUME
2012/13

Number of Offenders
The average prison population

The maximum number of prisoners held

9,032

9,210

8,796

8,853

8,341

8,506

Output: Health

This output provides for health assessments and primary healthcare for all prisoners in custody.

Performance measures	BUDGETED STANDARD 2011/12	ESTIMATED ACTUAL STANDARD 2011/12	BUDGET STANDARD 2012/13
Quality The percentage of new receptions who have been assessed as requiring a cardio-vascular risk assessment (CVRA), and receive a CVRA within eight weeks of identification with Prison Services The number of identified Prison Services Health Centres achieving Cornerstone accreditation (note 14) The percentage of newly received prisoners who have a reception health triage assessment on the day of reception	≥90% note 1 100%	90% 5 95%	≥90% 5 ≥95%

Performance measures

BUDGETED
STANDARD
2011/12

ESTIMATED
ACTUAL
STANDARD
2011/12

BUDGET
STANDARD
2012/13

Quality
The percentage of new receptions who have been assessed as requiring a cardio-vascular risk assessment (CVRA), and receive a CVRA within eight weeks of identification with Prison Services

The number of identified Prison Services Health Centres achieving Cornerstone accreditation (note 14)

The percentage of newly received prisoners who have a reception health triage assessment on the day of reception

≥90%

note 1

100%

90%

95%

≥90%

≥95%

Activity Information	BUDGETED VOLUME 2011/12	ESTIMATED ACTUAL OUTCOME 2011/12	BUDGET VOLUME 2012/13
Number of Prisoners The number of prisoners who require a health screening upon reception The total number of health consultations with healthcare staff	29,534 248,094	28,500 248,000	27,500 240,000

Activity Information

BUDGETED
VOLUME
2011/12

ESTIMATED
ACTUAL
OUTCOME
2011/12

BUDGET
VOLUME
2012/13

Number of Prisoners
The number of prisoners who require a health screening upon reception

The total number of health consultations with healthcare staff

29,534

248,094

28,500

248,000

27,500

240,000

Appropriation - Rehabilitation and Reintegration

This appropriation is limited to the provision of case management and interventions designed to address the underlying causes of criminal re-offending.

Annual expenses and revenue	BUDGETED $000 2011/12	ESTIMATED ACTUAL $000 2011/12	BUDGET $000 2012/13
Total Appropriation Revenue from Crown Revenue from Other	154,023 116,894 37,129	151,552 116,894 37,129	151,018 120,019 30,999

Output: Case Management

This output is focused on planning and managing a prisoner’s rehabilitation and reintegration needs which are reflected in a high quality offender plan for each individual prisoner.

Performance measures	BUDGETED STANDARD 2011/12	ESTIMATED ACTUAL STANDARD 2011/12	BUDGET STANDARD 2012/13
Quantity The percentage of prisoners entitled to receive an offender plan that received one (note 15)	≥90%	97%	≥95%

Performance measures

BUDGETED
STANDARD
2011/12

ESTIMATED
ACTUAL
STANDARD
2011/12

BUDGET
STANDARD
2012/13

Quantity
The percentage of prisoners entitled to receive an offender plan that received one (note 15)

≥90%

97%

≥95%

Output: Interventions: Education and Skills

This output focuses on providing prisoners with industry recognised education and skills that improve their ability to engage productively in society upon release. It ensures that those undertaking these educative interventions have had their educational and skill needs correctly assessed and that the Department is providing these opportunities to prisoners each year.

Performance measures	BUDGETED STANDARD 2011/12	ESTIMATED ACTUAL STANDARD 2011/12	BUDGET STANDARD 2012/13
Quality The percentage of prisoners who demonstrate measurable gains with literacy and numeracy (note 16)	≥75%	75%	≥75%
Quantity The number of prisoners who have engaged in education programmes (note 18) The total number of qualifications achieved by prisoners through Corrections Inmate Employment (note 17)	note 1 2,550	2,470 2,650	2,520 2,550

Performance measures

BUDGETED
STANDARD
2011/12

ESTIMATED
ACTUAL
STANDARD
2011/12

BUDGET
STANDARD
2012/13

Quality
The percentage of prisoners who demonstrate measurable gains with literacy and numeracy (note 16)

≥75%

75%

≥75%

Quantity
The number of prisoners who have engaged in education programmes (note 18)

The total number of qualifications achieved by prisoners through Corrections Inmate Employment (note 17)

note 1

2,550

2,470

2,650

2,520

2,550

Output: Interventions: Prisoner Employment

This output is focused on providing prisoners with employment relevant skills that can be applied upon release to secure employment.

Performance measures	BUDGETED STANDARD 2011/12	ESTIMATED ACTUAL STANDARD 2011/12	BUDGET STANDARD 2012/13
Quantity Number of prisoners who have engaged in employment activities (note 19)	note 1	7,800	7,800

Performance measures

BUDGETED
STANDARD
2011/12

ESTIMATED
ACTUAL
STANDARD
2011/12

BUDGET
STANDARD
2012/13

Quantity
Number of prisoners who have engaged in employment activities (note 19)

note 1

7,800

Output: Interventions: Rehabilitation

This output is focused on ensuring offenders start and complete their rehabilitation programmes.

Performance measures	BUDGETED STANDARD 2011/12	ESTIMATED ACTUAL STANDARD 2011/12	BUDGET STANDARD 2012/13
Quality The percentage of offenders who start and complete a rehabilitation programme: > prisoners > community-based offenders	70-95% ≥65%	75% 65%	≥75% ≥65%
Quantity The number of offenders who start a rehabilitation programme: > prisoners > community-based offenders	note 1 note 1 note 1	9,850 4,500 5,350	9,450 4,100 5,350

Output: Interventions: Reintegration

This output is focused on ensuring offenders start and complete their reintegrative interventions.

Performance measures	BUDGETED STANDARD 2011/12	ESTIMATED ACTUAL STANDARD 2011/12	BUDGET STANDARD 2012/13
Quality The percentage of offenders who have had their reintegrative needs addressed (note 20)	note 1	60%	≥60%

Performance measures

BUDGETED
STANDARD
2011/12

ESTIMATED
ACTUAL
STANDARD
2011/12

BUDGET
STANDARD
2012/13

Quality
The percentage of offenders who have had their reintegrative needs addressed (note 20)

note 1

60%

≥60%

Appropriation - Sentences and Orders Served in the Community

This appropriation is limited to the management and delivery of sentences and orders served in the community.

Annual expenses and revenue	BUDGETED $000 2011/12	ESTIMATED ACTUAL $000 2011/12	BUDGET $000 2012/13
Total Appropriation Revenue from Crown Revenue from Other	194,483 192,377 2,106	189,293 192,377 2,106	213,016 213,013 3

Output: Home Detendtion Sentences

This output covers sentences imposed by the courts that require the offender to reside at an approved address under strict conditions and with strict monitoring, including electronic monitoring. The Department ensures that offenders complete the correct imposed sentence and comply with the restrictions and requirements of their sentence.

Performance measures	BUDGETED STANDARD 2011/12	ESTIMATED ACTUAL STANDARD 2011/12	BUDGET STANDARD 2012/13
Quality and Timeliness Compliance with mandatory standards for home detention sentences	note 1	note 1	≥98%

Performance measures

BUDGETED
STANDARD
2011/12

ESTIMATED
ACTUAL
STANDARD
2011/12

BUDGET
STANDARD
2012/13

Quality and Timeliness
Compliance with mandatory standards for home detention sentences

note 1

≥98%

Information	BUDGETED VOLUME 2011/12	ESTIMATED ACTUAL OUTCOME 2011/12	BUDGET VOLUME 2012/13
Number of Offenders The total number of offenders commencing a home detention sentence The average number of home detention sentences being served	4,088 3,544	3,446 2,724	2,825 2,329

Information

BUDGETED
VOLUME
2011/12

ESTIMATED
ACTUAL
OUTCOME
2011/12

BUDGET
VOLUME
2012/13

Number of Offenders
The total number of offenders commencing a home detention sentence

The average number of home detention sentences being served

4,088

3,544

3,446

2,724

2,825

2,329

Output: Community-Based Sentences

This output covers the management of offenders serving community-based sentences, being: community work, intensive supervision, community detention and supervision. The Department ensures that offenders complete the correct imposed sentence and comply with the restrictions and requirements of their sentence.

Performance measures	BUDGETED STANDARD 2011/12	ESTIMATED ACTUAL STANDARD 2011/12	BUDGET STANDARD 2012/13
Quality and Timeliness Compliance with mandatory standards for community-based sentences	note 1	note 1	≥98%

Performance measures

BUDGETED
STANDARD
2011/12

ESTIMATED
ACTUAL
STANDARD
2011/12

BUDGET
STANDARD
2012/13

Quality and Timeliness
Compliance with mandatory standards for community-based sentences

note 1

≥98%

Information	BUDGETED VOLUME 2011/12	ESTIMATED ACTUAL OUTCOME 2011/12	BUDGET VOLUME 2012/13
Number of Offenders The total number of offenders commencing community-based sentences The average number of community-based sentences being served	66,172 50,043	59,260 33,772	61,561 34,090

Information

BUDGETED
VOLUME
2011/12

ESTIMATED
ACTUAL
OUTCOME
2011/12

BUDGET
VOLUME
2012/13

Number of Offenders
The total number of offenders commencing community-based sentences

The average number of community-based sentences being served

66,172

50,043

59,260

33,772

61,561

34,090

Output: Post-Release Orders

This output covers the management of offenders who have post-release conditions as imposed by the courts at the time of sentencing for prisoners with short sentences. It also covers parole orders imposed by the NZBP and extended supervision orders imposed by the courts, with additional special conditions set by the NZBP to actively manage the long term risks posed by high risk child sex offenders in the community. The Department ensures that offenders complete the correct imposed order and comply with the restrictions and requirements of their order.

Performance measures	BUDGETED STANDARD 2011/12	ESTIMATED ACTUAL STANDARD 2011/12	BUDGET STANDARD 2012/13
Quality and Timeliness Compliance with mandatory standards for post-release orders	note 1	note 1	≥98%

Performance measures

BUDGETED
STANDARD
2011/12

ESTIMATED
ACTUAL
STANDARD
2011/12

BUDGET
STANDARD
2012/13

Quality and Timeliness
Compliance with mandatory standards for post-release orders

note 1

≥98%

Information	BUDGETED VOLUME 2011/12	ESTIMATED ACTUAL OUTCOME 2011/12	BUDGET VOLUME 2012/13
Number of Offenders The total number of offenders commencing a post-release orders The average number of post-release orders being served	7,105 6,380	6,376 5,991	6,336 6,151

Information

BUDGETED
VOLUME
2011/12

ESTIMATED
ACTUAL
OUTCOME
2011/12

BUDGET
VOLUME
2012/13

Number of Offenders
The total number of offenders commencing a post-release orders

The average number of post-release orders being served

7,105

6,380

6,376

5,991

6,336

6,151